DHS Form 405, Case Intake Form

OMB Control No. 1601-0030
Expiration Date: 4/30/25

If you or someone you know has or had a problem while in immigration detention, the Office of the Immigration Detention Ombudsman (OIDO) can help. OIDO is independent from Immigration and Customs Enforcement (ICE) and Customs and Border Protection (CBP), and anyone can submit a complaint through the OIDO Case Intake Form to be reviewed and handled by an OIDO Case Manager. Directions for completing the form can be found below.

OIDO cannot assist with matters related to a detainee’s case status or release.

The Office of the Immigration Detention Ombudsman (OIDO) reviews cases submitted by, or on behalf of, individuals affected by misconduct, excessive force, or violations of law, rights, policy, or standards in immigration detention settings by the U.S. Department of Homeland Security (DHS). It is an independent office within DHS and is not part of U.S. Immigration and Customs Enforcement (ICE) or U.S. Customs and Border Protection (CBP). Please note that OIDO cannot provide legal advice.

To receive assistance regarding a concern related to conditions of immigration detention or an incident that occurred while in immigration detention, please submit this form. OIDO will examine your submission and, upon verification, seek to resolve the matter and provide assistance or redress as appropriate.

The incident for which this form is being submitted must be related to an allegation of:
  • Misconduct,
  • Excessive force,
  • Violation of an individual detainee’s rights, and/or
  • Violations of law, standards of professional conduct, contract terms, or policy related to conditions of immigration detention.


The alleged misconduct or violation(s) must have been committed by:

  • DHS (CBP or ICE) officers or employees, including contracted, subcontracted, or cooperating personnel or a contract service provider.
OIDO does not review or adjudicate requests to reconsider the determination to detain an individual, the reasons for such immigration detention, the denial of a request for release from immigration detention (including parole or bond), or the standards for considering requests for release.

If your situation does not meet these criteria, or to view a list of other DHS avenues for providing feedback or filing a complaint visit https://www.dhs.gov/how-do-i/provide-feedback-dhs.